Privacy Policy

This Privacy Policy describes how ZHONGYA (“we”, “us” or “our”) collects, uses and shares your personal information when you visit or make a purchase from zhongyapet.com (the “Site”).

Information we collect

• Order information — name, billing and shipping address, email address, phone number and order details when you make a purchase.
• Account information — email address and password when you create an account.
• Messages — the information you send us through our contact forms, email, WhatsApp or live chat.
• Newsletter — your email address if you subscribe to our updates and offers.
• Device and usage information — IP address, browser type, pages viewed and similar information collected through cookies and analytics tools.

Payment card details are entered directly with our payment providers (Stripe, PayPal and WooPayments). We do not store your full card number.

How we use your information

• To process and deliver your orders, and to send order and shipping updates
• To answer your questions and provide customer support
• To send marketing emails if you have opted in (you can unsubscribe at any time)
• To detect and prevent fraud, and to keep the Site secure
• To understand how the Site is used and improve it

Sharing your information

We share your information only with service providers who help us run the store — for example payment processors, shipping carriers, hosting, analytics and live chat providers — and only as needed for them to provide their services. We may also share information when required by law. We do not sell your personal information.

Cookies

We use cookies to keep your cart, remember your preferences and understand how the Site is used. You can change your choice at any time with the “Cookie Preferences” link at the bottom of every page, or through your browser settings.

Data retention

We keep order information for as long as needed for accounting and legal purposes, and other information only for as long as it is useful for the purposes above.

Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or restrict certain processing. To make a request, email info@zhongyapet.com.

Changes

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last changed.

Contact

Questions about this policy? Email info@zhongyapet.com.