Terms of Service

These Terms of Service apply to your use of this website and any purchase you make from ZHONGYA. By using the Site or placing an order, you agree to these terms.

Products and prices

We try to show product colours, sizes and details as accurately as possible, but small differences may occur between screens and the actual product. Prices are shown in US dollars and may change without notice. We reserve the right to cancel orders affected by an obvious pricing or stock error, in which case you will receive a full refund.

Orders and payment

Your order is an offer to buy. We accept it when we ship the items. Payment is taken at checkout through our secure payment providers.

Shipping, returns and refunds

Please see our Shipping Policy and Return & Refund Policy.

Your account

You are responsible for keeping your account password safe and for all activity under your account. Please let us know right away if you believe your account has been used without permission.

Pet safety

Always supervise your pet when using a new product, choose the correct size, and stop using any item that becomes damaged. Our products are not a substitute for professional veterinary advice.

Intellectual property

All content on this Site — including text, photos, logos and designs — belongs to ZHONGYA or its licensors and may not be copied or used without our written permission.

Limitation of liability

To the fullest extent permitted by law, ZHONGYA is not liable for indirect or consequential losses arising from the use of the Site or our products. Nothing in these terms limits any rights you have under applicable consumer law.

Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region, without affecting any mandatory consumer protection rights in your country of residence.

Changes and contact

We may update these terms from time to time. Questions? Email info@zhongyapet.com.