Return & Refund Policy

We want you and your pet to love every ZHONGYA product. If something is not right, we are here to help.

Returns

You can request a return within 30 days of receiving your order. To be eligible, items must be unused, unwashed, in the same condition you received them, with tags attached and in the original packaging.

To start a return, email info@zhongyapet.com with your order number and the items you would like to return. We will reply with the return address and instructions. Items sent back without first requesting a return cannot be accepted.

Items we cannot accept for return

• Items that have been worn by a pet, washed or damaged after delivery
• Personalised or custom-made items
• Sale items and gift cards

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, contact us within 7 days of delivery with photos, and we will send a replacement or issue a full refund, including shipping.

Exchanges

Need a different size or colour? The fastest way is to return the item you have and place a new order for the one you want.

Return shipping

Unless the item is defective or we sent the wrong item, return shipping costs are paid by the customer. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to show the refund.

Questions? Email info@zhongyapet.com or message us on WhatsApp +12185168371.